shipping & returns

SHIPPING POLICY

As most items are made to order, please allow 2 to 3 weeks before your items are shipped from our shop.  Once your order is in the hands of our carrier, we have no control over the time it takes to reach you.  

Standard (not tracked) shipping within Canada is free and orders over $50.00 CDN to the United States are free! Express (tracked) shipping can be arranged for a fee. You have the option of choosing this at checkout.  Express shipping does not speed up production time if an item is not in stock and needs to be made before shipping out.

 

We ship worldwide.  For international orders please contact us and we will determine the best way to ship to you and provide you with a rate quote.  We are not responsible for any customs, duties, or additional taxes on shipments leaving Canada.

​​RETURN & EXCHANGE POLICY​

Please contact us before returning items.

We will accept returns and exchanges on our standard items (items listed in our online store) within 14 days of the customer receiving the items, provided they are not worn or used and are in perfect condition.  The customer is responsible for the cost of shipping on returns unless the return is the result of an error on our part.

Custom orders cannot be returned.  Please make sure you measure accurately to ensure the correct size.  Please refer to our measuring page for instructions.

© 2018 by getdirty collaers and leashes. 

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