Frequently Asked Questions
What is BioThane?
BioThane is TPC or PVC coated polyester webbing. Most of our products are made from Beta BioThane, which is soft and flexible like leather, but is also waterproof, stink proof, and wipes clean.
Do you ship outside of Canada?
Yes we do! Customers are responsible for any duties, taxes, or additional fees assciated with international shipping.
What do you charge for shipping?
Our shipping charges vary based on the weight of the items and their destination. For orders shipping to Canada and the United States, shipping charges will be added to your cart and you can review before finalizing the order. For international orders, we will provide you a shipping quote at the time of ordering. If you would like a quote prior to ordering, please contact us and we will gladly provide you with one. The customer is responsible for any taxes, duties, or other charges for orders sent outside of Canada.
How long will it take to get my order?
We will do our best to process orders as quickly as possible, but please allow a minimum of 2-3 weeks from the payment date for your items to be shipped out. This is not a guaranteed time. If we are out of stock on a current size or color of material, it may take longer to get the material from the manufacturer. We will communicate any expected delays at the time of ordering. Once shipped, we cannot control or guarantee the amount of time it takes to reach you.
How do I measure my pet for a collar?
Please refer to our measuring guide for detailed instructions.
Do you offer a warranty?
Yes we do! Please refer to our terms and conditions page for more information.
How do I clean my products?
Simply rinse off in water or for stuck on dirt, gently scrub using a mild soap (like dishsoap) and water. Avoid heavy duty or abrasive cleaners as they may damage the material or cause the color to fade.
Do you offer wholesale opportunities?
We have a limited number of wholesale opportunities available. Contact us for more information.